We will demonstrate how you can easily connect SaaS Applications using INCOX™. In addition, we can discuss specifcs like (I) Fitment of INCOX™ for your business (II) Your need for any new apps/workfows inclusion (III) Any other queries you may have.
Home / Blog / incoxBot – Freshdesk Task Automation and Integration
incoxBot – Freshdesk Task Automation and Integration
In this article, you’ll find how incoxBot is helpful in handling some of your routine tasks in Freshdesk. incoxBot is a bot built on Slack through which you can perform tasks across your SaaS business applications at simple button clicks. Access all your apps from one place!!
Matching Business conditions:
incoxBot can come handy for a small-medium business using applications that are accessible over internet otherwise called as SaaS applications.
Need to work across multiple applications at multiple times in a day
Most of the tasks are routine day-to day tasks
The day-to day tasks either follow a sequence or can be adhoc
There are no in-house IT/development resources available
Access to select key business information, anytime & anywhere without complexity
Time & Cost are a critical factor for business i.e. prefer self-service if it can save cost
Supported Tasks for Freshdesk:
Freshdesk for incoxBot offers the following capabilities:
List Tickets by Status
View Ticket by Title
List Overdue Tickets
List Tickets by Assignee
List Tickets by Priority
List Due Today Tickets
List Unassigned Tickets
Perform predefined Create, Update and View tasks on Freshdesk
Business on the Go – Key information available any time & across devices
All from one place – Interact with your app & Collaborate across stakeholders without leaving Slack
Improve productivity and efficiency in working with your business app. Save Time and Cost.
"INCOX™" is the brand name of ‘iPaaS’ Platform (Integration Platform As a Service) developed by dot2Globe Solutions. The platform leverages next generation technologies like AI/NLP to facilitate a seamless integration of Online Software-As-Service (SaaS) Applications through Chat Interaction.