incoxBot – Servicenow Task Automation and Integration


In this article, you’ll find how incoxBot is helpful in handling some of your routine tasks in Servicenow. incoxBot is a bot built on Slack through which you can perform tasks across your SaaS business applications at simple button clicks. Access all your apps from one place!!

Matching Business conditions:

incoxBot can come handy for a small-medium business using applications that are accessible over internet otherwise called as SaaS applications.

  • Need to work across multiple applications at multiple times in a day
  • Most of the tasks are routine day-to day tasks
  • The day-to day tasks either follow a sequence or can be adhoc
  • There are no in-house IT/development resources available
  • Access to select key business information, anytime & anywhere without complexity
  • Time & Cost are a critical factor for business i.e. prefer self-service if it can save cost

Supported Tasks for Servicenow:

Servicenow Integrations for incoxBot offers the following capabilities:

  1. Incidents
    • Create Incident
    • Update Incident
    • View Open Incidents
    • View Unassigned Incidents
    • View Incidents by User
  2. Problems
    • Create Problem
    • Update Problem
    • View Open Problems
    • View Unassigned Problems
    • View Problems by User

Business Benefit:

  • Perform predefined Create, Update and View tasks on Servicenow
  • Business on the Go – Key information available any time & across devices
  • All from one place – Interact with your app & Collaborate across stakeholders without leaving Slack
  • Improve productivity and efficiency in working with your business app.


Automation Task options available through incoxBot
View Options (Open Incidents) available through incoxBot
View Options (Open Problems) available through incoxBot

Sign-up for a trial / Request for a demo to explore incoxBot!! Send your queries to and issues to

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